Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the website www.helpagra.in and all related services provided by Help-E-Agra, a service aggregator platform based in Agra, Uttar Pradesh, India. These Terms constitute a legally binding agreement between you ("User," "you") and Help-E-Agra ("we," "us," "our").

By accessing or using our website, submitting your information via our forms, or contacting us for services, you confirm that you have read, understood, and agreed to these Terms in their entirety.

1 Acceptance of Terms

Your access to and use of Help-E-Agra is subject to your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and service seekers who access or use our platform.

If you are using this website on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

2 About Help-E-Agra

Help-E-Agra is an online service aggregator and directory platform that connects residents and businesses in Agra with local service providers across more than 50 categories including home repair, appliance service, education, legal assistance, transportation, digital services, and more.

We operate as an intermediary platform. This means:

• We do not directly employ the service providers listed or recommended on our platform
• We facilitate connections between service seekers and independent service professionals
• We conduct basic verification of service providers but do not guarantee their licensure, certification, or quality
• All service agreements, payments, and transactions are directly between the user and the service provider

3 Use of Our Website

You are permitted to use our website for lawful personal and commercial purposes, subject to the following conditions:

• You must be at least 18 years of age to submit forms, request services, or register as a service provider
• You must provide accurate, truthful, and complete information when submitting any form or inquiry
• You must not use the website for any unlawful purpose or in violation of Indian law
• You are responsible for maintaining the confidentiality of any account credentials or referral codes shared with you
• You must not attempt to gain unauthorised access to any part of our website or server infrastructure
• You must not use automated tools, bots, or scrapers to extract content from our website

We reserve the right to restrict access to our website for any user who violates these conditions, without prior notice.

4 Service Listings & Bookings

Help-E-Agra facilitates service discovery and connections in the Agra region. The following terms apply to all service bookings made through our platform:

• No direct payment to Help-E-Agra: Unless otherwise stated, all payments for services are made directly to the service provider. We do not collect payment for third-party services
• Service availability: We cannot guarantee that a service provider will be available at any given time. Response times depend on the provider's availability
• Pricing: Quoted prices from service providers are their own rates. Help-E-Agra does not set, fix, or guarantee service prices
• Quality: While we verify providers to the best of our ability, we do not warrant the quality, safety, or legality of any service rendered by a third-party provider
• Disputes: Any dispute arising between a user and a service provider must be resolved directly between the two parties. Help-E-Agra may assist in facilitating resolution as a goodwill measure but bears no legal liability

5 User-Generated Content

Our platform includes features such as the Bazaar (classified listings) and Matrimonial sections where users may submit content including photos, descriptions, and contact information.

By submitting content to Help-E-Agra, you:

• Confirm that you own or have the right to share the content submitted
• Grant Help-E-Agra a non-exclusive, royalty-free licence to display, moderate, and remove the content at our discretion
• Accept responsibility for ensuring the content is accurate, truthful, and not misleading
• Agree not to submit content that is obscene, defamatory, fraudulent, or violates any third-party rights

We reserve the right to remove any listing or content that violates these Terms or that we consider inappropriate, without notice or liability.

6 Prohibited Activities

The following activities are strictly prohibited on Help-E-Agra:

• Posting fake, misleading, or fraudulent service listings or contact details
• Impersonating any person, business, or organisation
• Collecting personal data of other users without consent
• Transmitting spam, malware, or harmful code through our platform
• Using our platform to conduct illegal business, money laundering, or fraud
• Attempting to manipulate search results, reviews, or rankings on our platform
• Reproducing, distributing, or commercially exploiting any content from our website without written permission
• Interfering with the security, performance, or integrity of our website

Violation of these prohibitions may result in permanent account suspension, removal from the platform, and legal action under applicable Indian law including the Information Technology Act, 2000.

7 Disclaimer of Warranties

Help-E-Agra provides its website and services on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Guarantees that the website will be uninterrupted, error-free, or secure at all times
• Warranties regarding the accuracy, completeness, or reliability of any content or service listings
• Warranties regarding the conduct, quality, or outcomes of any third-party service provider

We do not warrant that any particular service provider is licensed, insured, or qualified for the services they offer. Users are encouraged to verify credentials independently before engaging any service provider.

8 Limitation of Liability

To the fullest extent permitted by applicable law, Help-E-Agra, its owners, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of or inability to use our website or services
• Any service rendered (or not rendered) by a third-party service provider we connected you with
• Unauthorised access to or alteration of your data or transmissions
• Any content posted by a third party on our platform
• Any loss of data, revenue, or profits resulting from reliance on our platform

9 Intellectual Property

All content on the Help-E-Agra website — including but not limited to text, graphics, logos, icons, images, page layouts, and software code — is the intellectual property of Help-E-Agra or its content suppliers and is protected under Indian copyright law.

• You may not copy, reproduce, republish, upload, or distribute any content from our website without prior written permission from Help-E-Agra
• The "Help-E-Agra" name, logo, and brand identity are our trademarks and may not be used without express written consent
• Limited personal, non-commercial use of our content is permitted, provided you do not remove any copyright or attribution notices

If you believe any content on our website infringes your intellectual property rights, please contact us with details and we will address the matter promptly.

10 Third-Party Links & Advertisements

Our website may contain links to third-party websites, WhatsApp groups, social media platforms, and Google AdSense advertisements. These links are provided for your convenience and do not constitute an endorsement by Help-E-Agra of those websites or their content.

• We have no control over the content, privacy policies, or practices of third-party websites
• We are not responsible for any loss or damage arising from your use of any linked third-party site
• Advertisements displayed via Google AdSense are served by Google and are subject to Google's policies — Help-E-Agra does not control which ads appear

We recommend reading the privacy policy of any third-party website you visit through links on our platform.

11 Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, specifically including the Information Technology Act, 2000, the Consumer Protection Act, 2019, and other applicable laws of the Republic of India.

Any disputes arising out of or in connection with these Terms, including disputes relating to their validity, interpretation, or enforcement, shall be subject to the exclusive jurisdiction of the courts located in Agra, Uttar Pradesh, India.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

12 Changes to These Terms

Help-E-Agra reserves the right to modify or update these Terms and Conditions at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where material changes are made, post a notice on our homepage.

Your continued use of our website after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you should stop using our platform.

We recommend checking this page periodically, especially if you are a registered service provider or regular user of our platform.

13 Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

• Business Name: Help-E-Agra
• Address: 3/221, Rui Ki Mandi, Shahganj, Agra, Uttar Pradesh – 282010, India
• WhatsApp: +91 88999 88937
• Website: www.helpagra.in